User Data Deletion

At InstaColors, we respect your privacy and provide you with the ability to request deletion of personal information associated with your account, subject to applicable laws and legitimate business or legal requirements.

This page explains how you can request deletion of your personal data from InstaColors and what happens after we receive your request.

Effective Date: 26 August 2026

What Data May Be Deleted

Depending on your account and interactions with our website, a deletion request may cover personal information such as:

• Name and contact information.
• Email address and mobile number.
• Saved addresses and account preferences.
• Account profile information.
• Website communications and information submitted through forms, enquiries or customer support.
• Other personal information associated with your account where deletion is legally permitted.

Information We May Need to Retain

Deleting your account or personal information does not necessarily mean that every record relating to you can immediately be removed.

We may retain certain information where reasonably necessary to:

• Comply with applicable legal, tax, accounting or regulatory requirements.
• Maintain records of completed transactions and orders.
• Prevent, detect or investigate fraud, misuse or security incidents.
• Resolve disputes or enforce applicable agreements and legal rights.
• Meet other obligations where retention is required or permitted by applicable law.

Where information must be retained for these purposes, we will seek to limit its use to the purpose for which retention is required or permitted.

How to Request Data Deletion

You can request deletion of your personal information by contacting us using the email address provided below.

Please include the following information in your request:

• Your full name.
• The email address or mobile number associated with your account.
• Your order number, if relevant to the request.
• A clear statement that you are requesting deletion of your personal information or account.

Send your request to info@instacolors.store .

Identity Verification

To protect your account and personal information, we may need to verify that a deletion request has been made by the account holder or an authorised person. We may request reasonable information necessary to verify your identity. We will not request unnecessary sensitive information for verification.

Processing Your Request

After receiving your request, we will review it and determine the information that can be deleted in accordance with applicable law, our operational requirements and legitimate record-keeping obligations.

Where deletion is appropriate, we will take reasonable steps to remove, anonymise or otherwise securely dispose of the relevant personal information from systems under our control.

Account Deletion

If your request includes deletion of your InstaColors customer account, access to account-related features may be permanently removed after the deletion process is completed.

Account deletion may also remove access to saved addresses, account preferences, wishlist information and other account features associated with your profile.

Order and Transaction Records

Deleting your customer account does not necessarily delete transaction records associated with completed or legally relevant orders. Certain order, payment, invoice, tax or accounting information may need to be retained for legal, regulatory, financial, fraud-prevention or dispute resolution purposes.

Third-Party Service Providers

Some information may have been processed by third-party service providers, such as payment providers, courier and logistics providers, hosting providers, communication services or analytics providers. Where appropriate and legally required, we may take reasonable steps to request deletion or removal of personal information held by service providers acting on our behalf.

Promotional Communications

If you do not want to receive promotional communications, you may unsubscribe using the option provided in the relevant communication or contact us at info@instacolors.store . You may request to stop promotional communications without necessarily requesting deletion of your entire account.

What Happens After Deletion

Once an eligible deletion request has been completed:

• Your account may no longer be accessible.
• Personal information eligible for deletion will be removed, anonymised or securely disposed of.
• Information that must legally or legitimately be retained may remain subject to the applicable retention requirements.
• Deletion may not be reversible once completed.

Contact Us

For user data deletion requests, privacy questions or related concerns, please contact us:

Related Policies

For additional information about how InstaColors collects, uses and protects personal information, please review our Privacy Policy .