Cancellation Policy

At InstaColors, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order placed through the InstaColors website may be cancelled and how applicable refunds are handled.

This policy applies to purchases made directly through the InstaColors website and should be read together with our Terms & Conditions , Return & Refund Policy and Privacy Policy .

Effective Date: 26 August 2026

Order Cancellation Window

You may request cancellation of your order as soon as possible after placing the order, provided that the order has not already been processed for dispatch.

Cancellation requests received before the order enters the processing or dispatch stage will generally be eligible for cancellation and, where payment has already been made, a refund of the eligible amount will be initiated in accordance with this policy.

How to Request a Cancellation

To request cancellation, please contact us as soon as possible using the contact details provided below.

Please include the following information:

• Order number.
• Name used when placing the order.
• Registered email address or mobile number.
• Reason for cancellation, if applicable.

Cancellation requests may be sent to info@instacolors.store .

Orders Already Being Processed

Once an order has entered the processing, packing or dispatch stage, we may not be able to cancel it.

If cancellation is no longer possible because the order has already been dispatched, you may need to follow the applicable procedure under our Return & Refund Policy , subject to the eligibility conditions applicable to the product.

Orders That Have Already Been Shipped

Once an order has been handed over to a courier or delivery partner, cancellation may no longer be available through our normal order cancellation process.

Depending on the circumstances, you may be able to use the applicable return or refund process after delivery. Please refer to our Return & Refund Policy for further information.

Cancellation of Prepaid Orders

If you have already paid for an order and the cancellation is accepted before dispatch, the eligible refund will generally be initiated to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer or other financial institution. InstaColors does not control the processing time of third-party financial institutions.

Cancellation of Cash on Delivery Orders

If Cash on Delivery is available for your order, you may request cancellation before the order is processed or dispatched. Once the order has been dispatched, cancellation may no longer be possible and the applicable return or delivery procedure may apply.

Refunds Following Cancellation

Where an eligible cancellation is accepted and payment has already been received, the refund will generally be processed as follows:

• Prepaid orders will generally be refunded to the original payment method.
• Any applicable non-refundable charges, where permitted by applicable law and clearly disclosed at the time of purchase, may be deducted.
• Refund processing times may vary depending on the payment provider and financial institution.

Orders Placed Using Discounts or Promotional Offers

If an order placed using a coupon, discount, promotional offer or other benefit is cancelled, the refund and restoration of any promotional benefit will be handled according to the terms of the applicable offer. Promotional discounts may not be refundable as cash unless specifically stated in the applicable offer.

Partial Order Cancellation

Where technically possible, you may request cancellation of individual items from an order before those items are processed or dispatched. Whether a partial cancellation is possible may depend on the order status, inventory and fulfilment process.

Fraudulent or Unauthorised Cancellation Requests

We may require reasonable verification before processing a cancellation request, particularly where there is a concern regarding account security, unauthorised activity or fraudulent use of payment or account information.

Refund Delays

Once we initiate an eligible refund, the amount may take additional time to appear in your account depending on your bank, card issuer, payment gateway or other financial institution.

If you do not receive an expected refund within the applicable timeframe, please contact us so that we can review the transaction and provide the available refund or transaction details.

When Cancellation May Not Be Possible

Cancellation may not be possible where:

• The order has already been packed or dispatched.
• The order has been handed over to a courier or fulfilment partner.
• The cancellation request is received after the applicable cancellation stage.
• The transaction or order is subject to a separate promotional, customised or special-order condition.

Where cancellation is not possible, the applicable return, replacement or refund rights, if any, will be governed by our Return & Refund Policy and applicable law.

Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our business practices, order processing systems, payment methods, delivery arrangements or applicable legal requirements. The updated version will be posted on this page with the applicable effective date.

Contact Us

For cancellation requests or questions regarding this policy, please contact us:

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