Privacy Policy

At InstaColors, a brand of Color Cosmetic Industries, we respect your privacy and are committed to protecting the personal information you provide when using our website, products and services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

This Privacy Policy applies to information collected through the InstaColors website, including information provided while creating an account, placing an order, contacting us, subscribing to communications, or otherwise using our website and services.

Effective Date: 26 August 2026

Information We Collect

Depending on how you use our website, we may collect the following information:

• Name and contact details.
• Email address and mobile or telephone number.
• Billing, shipping and delivery address.
• Account information, such as login credentials and account preferences.
• Order, purchase, return, refund and transaction-related information.
• Information you provide when contacting customer support or submitting an enquiry, review, feedback or other communication.
• Information relating to your preferences, interests and interactions with our website.
• Technical information such as IP address, browser type, device information, operating system, pages visited, approximate location, referring pages and website activity.
• Cookie and similar technology information, where applicable.

Payment Information

When you make a payment through our website, payment-related information may be processed by our authorised payment gateway or payment service provider.

Depending on the payment method used, payment service providers may process information such as payment details, transaction identifiers, payment status and other information required to authorise and complete the transaction.

We do not intend to unnecessarily store complete card numbers, CVV numbers, PINs or other sensitive payment credentials on our own systems. Payment information is handled according to the applicable security requirements and policies of the relevant payment service provider.

How We Use Your Information

We use personal information only for legitimate and relevant purposes, including:

• Creating and managing your customer account.
• Processing, confirming and fulfilling orders.
• Processing payments, refunds, cancellations and returns.
• Arranging shipping and delivery of products.
• Providing customer service and responding to enquiries.
• Maintaining and improving our website, products and services.
• Detecting, preventing and addressing fraud, abuse, security issues and unauthorised activity.
• Maintaining business, accounting, tax and transaction records where required.
• Sending service-related communications, such as order confirmations, shipping updates, account notifications and important website communications.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise allowed us to do so under applicable law.

Customer Accounts

If you create an account on our website, we may use the information associated with your account to provide account functionality, maintain your order history, manage saved addresses and preferences, and provide customer support.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without your authorisation.

Orders, Shipping and Delivery

When you place an order, we use the information necessary to process your purchase and deliver the products to you. This may include your name, contact details, billing information and shipping address.

Where necessary, relevant information may be shared with authorised logistics, courier or delivery service providers for the purpose of fulfilling your order.

Third-Party Service Providers

We may use trusted third-party service providers to help us operate our website and provide our services. These may include:

• Payment gateways and payment service providers.
• Shipping, courier and logistics providers.
• Website hosting and infrastructure providers.
• Email, SMS and communication service providers.
• Analytics, performance and website security service providers.
• Other service providers necessary to operate and improve our e-commerce services.

Such providers may process information on our behalf only to the extent necessary to provide their services and subject to applicable contractual, technical and legal safeguards.

When We May Share Information

We do not sell your personal information as a business asset. We may disclose or share information where reasonably necessary to provide our services, process transactions, protect our website and users, or comply with applicable law.

Information may be shared:

• With service providers involved in payment, delivery, hosting, communications, analytics or website operations.
• Where required to comply with applicable laws, regulations, legal processes or lawful government requests.
• To investigate, prevent or respond to fraud, security incidents, misuse or unlawful activity.
• Where necessary to protect the rights, property, safety or legitimate interests of InstaColors, our customers or others.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain sessions, understand website usage and improve website performance.

Depending on the services implemented on our website, cookies may be used for purposes such as:

• Essential website functionality and security.
• Remembering user preferences and settings.
• Understanding website traffic and visitor behaviour.
• Measuring website performance and improving our services.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some features of the website.

Promotional Communications

If you have provided the appropriate consent or otherwise permitted us to do so under applicable law, we may send you information about products, offers, launches, promotions and other InstaColors updates.

You may opt out of promotional emails by using the unsubscribe option provided in the communication or by contacting us at info@instacolors.store . Opting out of promotional communications will not affect essential service communications relating to orders, payments, accounts or transactions.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, or comply with applicable legal, tax, accounting or regulatory requirements.

When personal information is no longer required for these purposes, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

Personal Data and Security Incidents

If we become aware of a personal data or security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and provide notifications where required by law.

Your Privacy Rights and Choices

Subject to applicable law, you may have rights and choices relating to your personal information, including:

• Requesting access to personal information that we hold about you.
• Requesting correction or updating of inaccurate or incomplete personal information.
• Withdrawing consent where processing is based on consent.
• Requesting deletion or erasure of personal information where permitted by applicable law and subject to legal or legitimate retention requirements.
• Opting out of promotional communications.
• Raising a privacy-related complaint or grievance.

Requests to exercise applicable privacy rights may be submitted using the contact details provided in the "Contact and Grievance" section below. We may need to verify your identity before completing certain requests.

Consent and Withdrawal of Consent

Where we rely on your consent to process personal information, consent will be requested in a clear and appropriate manner for the relevant purpose.

Where applicable, you may withdraw consent by contacting us or using the available controls provided on our website or within our communications. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Children's Privacy

Our website and services are intended for general consumers and are not knowingly designed to collect personal information from children in violation of applicable law. Where applicable law requires parental or verifiable consent for processing a child's personal information, we will follow the relevant requirements.

International Data Processing

Some of our technology, payment, hosting, analytics, communication or other service providers may process information from locations outside India. Where personal information is processed outside India, we will take appropriate steps and comply with applicable Indian laws and requirements relating to such processing.

Links to Other Websites

Our website may contain links to third-party websites, applications or services. These websites are operated independently and may have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the applicable privacy policy before providing personal information to any third party.

Accuracy of Your Information

We aim to keep personal information accurate and up to date. If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us and provide the relevant details so that we can review and, where appropriate, correct the information.

Contact and Grievance

If you have a question, request or complaint relating to this Privacy Policy or the handling of your personal information, you may contact us using the following details:

We will review privacy-related requests and grievances and take appropriate action in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology or applicable legal requirements.

When we make changes, we will update the effective date displayed at the beginning of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle personal information.